About the Oracle Database Fault Diagnosability Infrastructure

Fault Diagnosability Infrastructure Overview

The fault diagnosability infrastructure aids in preventing, detecting, diagnosing, and resolving problems. The problems that are targeted in particular are critical errors such as those caused by code bugs, metadata corruption, and customer data corruption.

When a critical error occurs, it is assigned an incident number, and diagnostic data for the error (such as trace files) are immediately captured and tagged with this number. The data is then stored in the Automatic Diagnostic Repository (ADR)—a file-based repository outside the database—where it can later be retrieved by incident number and analyzed.

The goals of the fault diagnosability infrastructure are the following:

• First-failure diagnosis

• Problem prevention

• Limiting damage and interruptions after a problem is detected

• Reducing problem diagnostic time

• Reducing problem resolution time

• Simplifying customer interaction with Oracle Support

The keys to achieving these goals are the following technologies:

• Automatic capture of diagnostic data upon first failure—For critical errors, the ability to capture error information at first-failure greatly increases the chance of a quick problem resolution and reduced downtime. An always-on memory-based tracing system proactively collects diagnostic data from many database components, and can help isolate root causes of problems. Such proactive diagnostic data is similar to the data collected by airplane "black box" flight recorders. When a problem is detected, alerts are generated and the fault diagnosability infrastructure is activated to capture and store diagnostic data. The data is stored in a repository that is outside the database (and therefore available when the database is down), and is easily accessible with command line utilities and Enterprise Manager.

• Standardized trace formats—Standardizing trace formats across all database components enables DBAs and Oracle Support personnel to use a single set of tools for problem analysis. Problems are more easily diagnosed, and downtime is reduced.

• Health checks—Upon detecting a critical error, the fault diagnosability infrastructure can run one or more health checks to perform deeper analysis of a critical error. Health check results are then added to the other diagnostic data collected for the error. Individual health checks look for data block corruptions, undo and redo corruption, data dictionary corruption, and more. As a DBA, you can manually invoke these health checks, either on a regular basis or as required.

• Incident packaging service (IPS) and incident packages—The IPS enables you to automatically and easily gather the diagnostic data—traces, dumps, health check reports, and more—pertaining to a critical error and package the data into a zip file for transmission to Oracle Support. Because all diagnostic data relating to a critical error are tagged with that error's incident number, you do not have to search through trace files and other files to determine the files that are required for analysis; the incident packaging service identifies the required files automatically and adds them to the zip file. Before creating the zip file, the IPS first collects diagnostic data into an intermediate logical structure called an incident package (package). Packages are stored in the Automatic Diagnostic Repository. If you choose to, you can access this intermediate logical structure, view and modify its contents, add or remove additional diagnostic data at any time, and when you are ready, create the zip file from the package. After these steps are completed, the zip file is ready to be uploaded to Oracle Support.

• Data Recovery Advisor—The Data Recovery Advisor integrates with database health checks and RMAN to display data corruption problems, assess the extent of each problem (critical, high priority, low priority), describe the impact of a problem, recommend repair options, conduct a feasibility check of the customer-chosen option, and automate the repair process.

• SQL Test Case Builder—For many SQL-related problems, obtaining a reproducible test case is an important factor in problem resolution speed. The SQL Test Case Builder automates the sometimes difficult and time-consuming process of gathering as much information as possible about the problem and the environment in which it occurred. After quickly gathering this information, you can upload it to Oracle Support to enable support personnel to easily and accurately reproduce the problem.

About Incidents and Problems

To facilitate diagnosis and resolution of critical errors, the fault diagnosability infrastructure introduces two concepts for Oracle Database: problems and incidents.

A problem is a critical error in a database instance, Oracle Automatic Storage Management (Oracle ASM) instance, or other Oracle product or component. Critical errors manifest as internal errors, such as ORA-00600, or other severe errors, such as ORA-07445 (operating system exception) or ORA-04031 (out of memory in the shared pool). Problems are tracked in the ADR. Each problem has a problem key, which is a text string that describes the problem. It includes an error code (such as ORA 600) and in some cases, one or more error parameters.

An incident is a single occurrence of a problem. When a problem (critical error) occurs multiple times, an incident is created for each occurrence. Incidents are timestamped and tracked in the Automatic Diagnostic Repository (ADR). Each incident is identified by a numeric incident ID, which is unique within the ADR. When an incident occurs, the database:

• Makes an entry in the alert log.

• Sends an incident alert to Oracle Enterprise Manager (Enterprise Manager).

• Gathers first-failure diagnostic data about the incident in the form of dump files (incident dumps).

• Tags the incident dumps with the incident ID.

• Stores the incident dumps in an ADR subdirectory created for that incident.

Diagnosis and resolution of a critical error usually starts with an incident alert. Incident alerts are displayed on the Enterprise Manager Database Home page or Oracle Automatic Storage Management Home page. The Database Home page also displays in its Related Alerts section any critical alerts in the Oracle ASM instance or other Oracle products or components. After viewing an alert, you can then view the problem and its associated incidents with Enterprise Manager or with the ADRCI command-line utility.

The following sections provide more information about incidents and problems:

• Incident Flood Control

• Related Problems Across the Topology

Fault Diagnosability Infrastructure Components

The following are the key components of the fault diagnosability infrastructure:

• Automatic Diagnostic Repository (ADR)

• Alert Log

• Trace Files, Dumps, and Core Files

• Other ADR Contents

• Enterprise Manager Support Workbench

• ADRCI Command-Line Utility

Structure, Contents, and Location of the Automatic Diagnostic Repository

The Automatic Diagnostic Repository (ADR) is a directory structure that is stored outside of the database. It is therefore available for problem diagnosis when the database is down.

The ADR root directory is known as ADR base. Its location is set by the DIAGNOSTIC_DEST initialization parameter. If this parameter is omitted or left null, the database sets DIAGNOSTIC_DEST upon startup as follows:

• If environment variable ORACLE_BASE is set, DIAGNOSTIC_DEST is set to the directory designated by ORACLE_BASE.

• If environment variable ORACLE_BASE is not set, DIAGNOSTIC_DEST is set to ORACLE_HOME/log.

Within ADR base, there can be multiple ADR homes, where each ADR home is the root directory for all diagnostic data—traces, dumps, the alert log, and so on—for a particular instance of a particular Oracle product or component. For example, in an Oracle Real Application Clusters environment with Oracle ASM, each database instance, Oracle ASM instance, and listener has an ADR home.

ADR homes reside in ADR base subdirectories that are named according to the product or component type. Figure 9-1 illustrates these top-level subdirectories.

Figure 9-1 Product/Component Type Subdirectories in the ADR

Description of "Figure 9-1 Product/Component Type Subdirectories in the ADR"

The location of each ADR home is given by the following path, which starts at the ADR base directory:

diag/product_type/product_id/instance_id

As an example, Table 9-1 lists the values of the various path components for an Oracle Database instance.

For example, for a database with a SID and database unique name both equal to orclbi, the ADR home would be in the following location:

ADR_base/diag/rdbms/orclbi/orclbi/

Similarly, the ADR home path for the Oracle ASM instance in a single-instance environment would be:

ADR_base/diag/asm/+asm/+asm/

ADR Home Subdirectories

Within each ADR home directory are subdirectories that contain the diagnostic data. Table 9-2 lists some of these subdirectories and their contents.

Figure 9-2 illustrates the complete directory hierarchy of the ADR for a database instance.

Figure 9-2 ADR Directory Structure for a Database Instance

Description of "Figure 9-2 ADR Directory Structure for a Database Instance"

ADR in an Oracle Real Application Clusters Environment

In an Oracle Real Application Clusters (Oracle RAC) environment, each node can have ADR base on its own local storage, or ADR base can be set to a location on shared storage. You can use ADRCI to view aggregated diagnostic data from all instances on a single report.

ADR in Oracle Client

Each installation of Oracle Client includes an ADR for diagnostic data associated with critical failures in any of the Oracle Client components. The ADRCI utility is installed with Oracle Client so that you can examine diagnostic data and package it to enable it for upload to Oracle Support.

Viewing ADR Locations with the V$DIAG_INFO View

The V$DIAG_INFO view lists all important ADR locations for the current Oracle Database instance.

SELECT * FROM V$DIAG_INFO;

INST_ID NAME                  VALUE
------- --------------------- -------------------------------------------------------------
      1 Diag Enabled          TRUE
      1 ADR Base              /u01/oracle
      1 ADR Home              /u01/oracle/diag/rdbms/orclbi/orclbi
      1 Diag Trace            /u01/oracle/diag/rdbms/orclbi/orclbi/trace
      1 Diag Alert            /u01/oracle/diag/rdbms/orclbi/orclbi/alert
      1 Diag Incident         /u01/oracle/diag/rdbms/orclbi/orclbi/incident
      1 Diag Cdump            /u01/oracle/diag/rdbms/orclbi/orclbi/cdump
      1 Health Monitor        /u01/oracle/diag/rdbms/orclbi/orclbi/hm
      1 Default Trace File    /u01/oracle/diag/rdbms/orclbi/orclbi/trace/orcl_ora_22769.trc
      1 Active Problem Count  8
      1 Active Incident Count 20

The following table describes some of the information displayed by this view.

Viewing Critical Errors with the V$DIAG_CRITICAL_ERROR View

The V$DIAG_CRITICAL_ERROR view lists all of the non-internal errors designated as critical errors for the current Oracle Database release. The view does not list internal errors because internal errors are always designated as critical errors.

The following example shows the output for the V$DIAG_CRITICAL_ERROR view in Oracle Database 11g Release 2 (11.2.0.2):

SELECT * FROM V$DIAG_CRITICAL_ERROR;

FACILITY   ERROR
---------- ----------------------------------------------------------------
ORA        7445
ORA        4030
ORA        4031
ORA        29740
ORA        255
ORA        355
ORA        356
ORA        239
ORA        240
ORA        494
ORA        3137
ORA        227
ORA        353
ORA        1578
ORA        32701
ORA        32703
ORA        29770
ORA        29771
ORA        445
ORA        25319
OCI        3106
OCI        3113
OCI        3135

The following table describes the information displayed by this view.